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Does Native Advertising Really Work—A Review of Factors Affecting Native Advertising Effectiveness
Wang Jun, Liu Yi
Journal of Marketing Science    2024, 4 (1): 1-17.  
Abstract820)      PDF (10265KB)(1213)       Save
Native  advertising, as  the  new  darling  of brand  marketing  communication  in  the digital age, is  widely  used  in  major  new media platforms, driving  in-depth  discussion and research  on  native  advertising. However, the existing  research  on  native  advertising  has problems  such  as  inconsistent concepts, scattered  research  systems, and  inconsistent conclusions  on  advertising effectiveness, which  hinder  the  further development  of  native  advertising research. Combined  with  the  literature  research  methods, and  based  on  the “5W  model” of  the  communication  process, this  paper  clarifies  the  concept  and  types  of  native advertising, summarizes and analyzes the influencing factors of native advertising effectiveness in existing research, outlines the  existing  research  outline, and  discusses  future  research  directions, in  order  to  provide  a  foundation  and  ideas  for  future theoretical research and corporate practice in this field.
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Research on the Marketing Effects of Visual, Auditory and Content Features of Short Videos on E-commerce Platform
Sun Zhenghui, Zheng Jianping, Wang Youwei
Journal of Marketing Science    2023, 3 (4): 1-21.  
Abstract904)      PDF (9863KB)(1148)       Save
With the popularity of short videos, “short video e-commerce” are adopted by more and more companies. Short videos are very helpful in e-commerce context because they carry more information than texts and pictures do. However, what kind of short videos can more effectively promote product sales in e-commerce context? This paper draw samples o£ short videos on the "Mogujie" platform and extracts features that may affect the marketing effects of short videos, such as visual perception, auditory perception and video content. Then we construct multiple linear regression model, classification and regression tree model and random forest model to study the relationship between short video features and their marketing effects, which are measured by the sales of the products introduced in the short video. The research results show that although the visual, auditory and content features of short videos are all related to the marketing effects, the content features have the strongest effects on the sales performance.
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The  Influences  of Ethical  Attributes  of Corporate  Social  Innovation  Products  on  Customers' Purchase  Intentions
Fan Jun, Bian Tiao, Zheng Guanya
Journal of Marketing Science    2024, 4 (1): 36-53.  
Abstract507)      PDF (11386KB)(970)       Save
Based on the warm-glow effect of impure altruism model and clue congruity theory, this study develops a research model to analyze the influence of ethical attributes of corporate social innovation products on customers' purchase intention. In addition, the mediating effect of warm-glow and the moderating effect of product types are verified. The results show that ethical attributes of corporate social innovation products can enhance customers' purchase intentions, and warm-glow plays a mediating role in the positive relationship between the corporate social innovation product's ethical attributes and customers' purchase intentions. Specifically, for hedonic corporate social innovation products, the symbolic ethical attribute (compared with the functional ethical attribute) can stimulate the customer's warm-glow, and thus can enhance the customer's purchase  intention. By contrast, for utilitarian corporate social innovation products, the functional ethical attribute (compared with the symbolic ethical attribute) can stimulate the customer's warm-glow, and thus can enhance the customer's purchase intention. 
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How to Maintain the “Originality” of the Time-honored Brand—Research on Inheritance and Innovation of Time-honored Brand based on Brand Authenticity Management
Yang Guiju, Li Ya, Hou Limin, Qu Yang
Journal of Marketing Science    2023, 3 (3): 1-24.  
Abstract852)      PDF (12914KB)(967)       Save
Promoting the inheritance of the traditional skills of time-honored brands, and realizing the development goal of "the inheritance is not a mere imitation of the ancient styles, and the innovation is not leaving behind the tradition” , is not only to promote brand building, but also an important measure to promote Chinese traditional culture. Brand authenticity management provides theoretical support for the time-honored brands to realize the inheritance and innovation of "originality". Based on the case study of Suzhou Daoxiangcun, this paper constructs a theoretical model for the inheritance and innovation of time-honored brands based on brand authenticity management. The research results show that:(1) the original authenticity management of the brand has realized the inheritance of the time-honored brands and ensured the "originality" of the time-honored brands;(2) the constructive authenticity management of the brand has promoted the brand innovation based on the "originality" of time-honored brands and realized the sustained growth of brands;(3) based on the satisfaction of customers' functional needs, experience needs and emotional needs, it has promoted the inheritance and innovation of the time-honored brand's products, marketing and culture respectively. Multi-level customer demand is an important driving factor for the authenticity management of time-honored brands.
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Study  on  the  Inverted  U-shape  Effects  of  Streamers  Volume  on  Brands' Sales  Performances  in Live  Streaming  Commerce—Empirical  Evidences  from  the  Cosmetics  Industry
Li Guoxin, Tang Peiwen
Journal of Marketing Science    2024, 4 (1): 18-35.  
Abstract587)      PDF (9888KB)(953)       Save
In live  streaming commerce, the streamer group is the core factor that drives product's sales performance. This study aims  to understand  how  the  combinations  of streamers  volume, product's  line  breadth, and brand  type  influence  brands'sales performances in live streaming commerce. The study collected panel data on Douyin live streaming platform in an 18-week period from August to December 2020 of 17 luxury brands and 27 non-luxury brands that are representatives of the cosmetics industry, which  includes  261  streamers, 1,658 products and  3,119  live  broadcasts. We  used  a  two-way  fixed  effects  model  with STATA software, and  found  that  streamer  volume  has  a significant  inverted  U-shaped  impact  on brands' live  sales, and  the breadth  of product's  line  has  a  significantly  direct positive  impact  on  brands' live  sales. Besides, product's  line  breadth and brand type moderate the above inverted U-shaped effect.
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What Kind of Persona is Preferred: The Effect of Intelligent Voice Communication Modes on Consumers’ Brand Attachment
Qi Haifeng, Yu Hui, Fei Hongping
Journal of Marketing Science    2023, 3 (4): 22-40.  
Abstract615)      PDF (10819KB)(896)       Save
With the popularity of intelligent products, more and more consumers can have personalized and diversified product experiences. Focusing on the anthropomorphism of intelligent products, this paper discusses the influences of different modes of intelligent voice communication on consumers' brand attachment. Based on the communication modes obtained from qualitative interviews, two experiments are designed and show that partner communication mode can stimulate consumers' brand attachment more significantly than servant communication mode can, and the para-social interaction between consumers and intelligent products explains its internal mechanism. In addition, brand personality plays a moderating role. According to the above conclusions, the research provides relevant management suggestions.
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Enjoy the Present or Look Towards the Future: The Influence of Happiness Orientation on Purchase Preference
Yang Yan, Yu Ying
Journal of Marketing Science    2023, 3 (2): 96-114.  
Abstract824)      PDF (9767KB)(892)       Save
Based on the perspective of anticipated happiness, three studies were conducted to confirm the influence of individual's orientation to happiness ( OTH) on purchase type preference, and also verify the mediating role of long-term utility concern. Study 1 found that compared with hedonic OTH, eudemonic OTH can lead consumers to pay more attention to the long utility of products and future self, in turn to enhance the preferences of material products. In addition, purchase preference is manifested not only in the financial cost input to the product ( study 1A) , but also in the time cost input to the product (study IB). This effect is robust even after controlling the purchase objectives ( study 2). However, when experiential products also provide long-term utilities, the effect of OTH on purchase type preference will be weakened ( study 3).
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The Effect of Facial Features of Real and Virtual Influencers on Consumers' Following Behaviors on Social Media
Xu Jie, Zhou yinghui
Journal of Marketing Science    2023, 3 (3): 43-62.  
Abstract734)      PDF (11716KB)(881)       Save
With the development of social media, influencers and virtual influencers have become one of the most important channels for customers to learn about brands and products, and have a profound impact on consumers' brand attitudes, purchase intentions, etc. However, how to choose the right influencers, especially influencers with suitable facial features, has become the primary challenge for marketing practitioners. However, we have limited understanding of the impact of influencers' faces, especially virtual influencers' faces on customers' decisions to follow influencers. Therefore, we applied the hierarchical linear multinomial logit model to quantitatively analyze the relationship between influencers' facial features and customers' decisions to follow influencers, and study whether the effects of facial features of real and virtual influenceis are different. The results show that : (1) models based on facial features can accurately explain and predict consumers' preferences for influencers' faces; (2) when faces of virtual influencers are indistinguishable from faces of real ones, there aren't any systematic differences between the effects of facial features on the consumers' preferences. Theoretically, the paper fills the research gap on the relationship between facial features and consumers' following behaviors in influencer marketing, especially in virtual influencer marketing ; practically, our findings can help guide influencer marketing practices, especially the selection and design of faces of influencers.
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Humorous Negative Reviews, E-retailers, Responses and Consumers’ Attitudes toward E-retailers
Wu Ruijuan, Liu Jingjing, Zhang Zhishuai
Journal of Marketing Science    2023, 3 (3): 102-120.  
Abstract645)      PDF (11437KB)(803)       Save
In the present paper, we seek to explore the effect of negative reviews ( humorous vs. non - humorous) on consumers' attitudes toward e-retailers and the mechanism and boundary conditions behind the effect. Results of three laboratory experiments showed that compared with non-humorous negative reviews, humorous negative reviews significantly enhanced consumers' attitudes toward e-retailers. In the relationship between humorous negative reviews and consumers’ attitudes toward e-retailers, consumers' affective responses played the mediating role. In the relationship between non-humorous negative reviews and consumers’ attitudes toward e-retailers, consumers’ cognitive responses played the mediating role. Results of Study 1 showed that the response speed significantly moderated the effect of negative reviews on consumers' attitudes. Results of Study 2 showed that the moderating effect of whether e-retailers explained the cause of the problem (yes vs. no) in the relationship between negative reviews and consumers’ attitudes toward e-retailers was significant. Results of Study 3 showed that compensation money significantly moderated the effect of negative reviews on consumers' attitudes.
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Technical or Colloquial——The Influence of Innovative Product's Advertising Style on Consumer's Product Adoption
Wang Changzheng, Wu Jingjing, Cai Aixin, Zhang Xixi, Cai Wenpei
Journal of Marketing Science    2024, 4 (1): 121-138.  
Abstract572)      PDF (12097KB)(800)       Save
Launching new products to the consumer market is full of challenges. In the new product advertisements, companies have long used colloquial expressions to advocate products. As more and more new products introduce many new features, technical terms which can represent the product's scientific and technological performance have gradually been adopted for product promotion. So how should companies choose between the two types of advertising styles? The present research explores the influences of advertising styles (technical terms and colloquial expressions) on the purchase intentions of different innovative types of products——really new products and incrementally new products. Based on the Linguistic Clues Theory, Construal Level Theory and three experiments, this research proposes and verifies that there is a significant interactive effect between advertising style and product innovation type on consumers' willingness to purchase new products: the advertising style of technical terms could effectively improve consumers' purchase intentions of really new products, and the advertising style of colloquial expressions could effectively improve consumers' purchase intentions of incrementally new products. Processing fluency has a mediating effect in the above-mentioned interaction. In addition, the study also finds the applicability of the above mechanism under the conditions of different product attributes, and excludes the alternative explanations of perceived risk and perceived quality. The conclusion of this paper will provide suggestions for enterprises to improve the effectiveness of new product advertising. 
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" Extenuating" or " Worse" —The Impact of Cultural Mixing on Consumers’ Willingness to Forgive
Nie Chunyan, Wang Tao, Liu Yingwei
Journal of Marketing Science    2023, 3 (2): 20-36.  
Abstract640)      PDF (9722KB)(784)       Save
In order to win the favor of local consumers, more and more global brands begin to use local cultural elements in product design or marketing process. When such global brands make mistakes, will consumers ( due to their love for these brands) think the brands are excusable, or will consumers blame the brands and think they are worse? From the perspective of brand mistakes, this study explores the influence of culture mixing on consumers’willingness to forgive, and deeply analyzes its mediating mechanism and possible boundary conditions. Through two experimental studies, it is found that consumers are more likely to forgive cultural mixed global brands than non-cultural mixed global brands, because the application of local cultural elements will narrow the psychological distance between global brands and consumers, and thus trigger their in-group brand preference. However, this effect only exists when the global brand makes competence mistakes. However, when the brand makes moral mistakes, because consumers have higher moral requirements for those who are psychologically close, therefore, compared with non-cultural mixed global brands, consumers are more difficult to forgive cultural mixed brands. This study is the first to explore the impact of culture mixing on consumers, willingness to forgive from the perspective of brand mistakes, which provides a new perspective and direction for culture mixing research, thus further enriching and expanding existing studies on culture mixing. At the same time, this study also provides important guidances and suggestions for corporate’s cultural mixing design and brand crisis management.
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Research on the Matching Effect of Social Crowding and News Feed Advertising Type —A Perspective from Dual-Process Theory
Shou Zhigang, Xiao Xuzhe, Lin Jiaye, Zhu Ao
Journal of Marketing Science    2023, 3 (3): 121-140.  
Abstract375)      PDF (14187KB)(768)       Save
In the Mobile Internet Era, advertising scenes are becoming more dynamic and fragmented. The spatial characteristics of consumers will affect the effect of different news feed advertising expression types on mobile media. However, the current literature lacks sufficient research on how spatial characteristics affect the effect of news feed advertising. Taking“ social crowding" , the most common spatial feature experienced by Chinese consumers, as the object, this paper explores the matching effect between social crowding and news feed advertising types through two field experiments and two laboratory experiments based on the Dual-Process Theory. The results show that people in socially crowded environments will prefer ads which have emotional appeals and horizontal attributes; in a less crowded environment, the advertising effect of rational appeals and vertical attributes is better.
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Smart or Cute? The Influences of the Service Robots’ Characteristics on Customer Satisfaction
Zhu Yimin, Liang Jiaming, Wu Jifei
Journal of Marketing Science    2023, 3 (4): 41-59.  
Abstract501)      PDF (11855KB)(715)       Save
Service robot is considered to be an important way to reduce costs, improve efficiency and promote service innovation. But how to use service robot to improve customer satisfaction, is a core concern of service enterprises. Drawing upon customer value hierarchy theory, this study constructs an impact model of service robots perceived intelligence and perceived cuteness on customer satisfaction, including the boundary condition of consumption motivation and the underlying mechanism of interactive experience. An exploratory study of 2,201 network texts of customers and two empirical studies of 622 adult respondents showed that perceived intelligence and perceived cuteness of service robot positively affect customer satisfaction and downstream behavior (patronage intention and willingness to share). Consumption motivation has a moderating effect on the influence of perceived intelligence and perceived cuteness of service robot. For utilitarian motivation, perceived intelligence has a greater impact on customer satisfaction than hedonic motivation. While for hedonic motivation, perceived cuteness has a greater impact on customer satisfaction than utilitarian motivation. And such moderating effect is mediating by customer engagement. This study not only makes theoretical contribution on clarifying the different effects of perceived intelligence and perceived cuteness of service robots on customer satisfaction, but also provides an important reference for service enterprises to introduce and apply service robots in practice.
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Privacy Violation Makes You Pursue Uniqueness—Based on the Psychological Mechanism of Perceptual Boundary Invasion
Liu Xinyan, Wang Lu, Liu Xiaowen, Zhai Xiuxiu
Journal of Marketing Science    2023, 3 (2): 1-19.  
Abstract611)      PDF (10710KB)(699)       Save
The mobile internet enables consumers to switch quickly across multiple scenarios. In this context, this paper explores the mechanism and boundary condition of how the impact of privacy violation further spreads to other seemingly unrelated consumption scenarios. Five experimental studies reveal that privacy violation enhanced consumers' preferences for unique products in subsequent consumptions. The underlying process driving this effect is that consumers perceived their personal boundaries have been invaded when encountering privacy violation and thus sought to rebuild their psychological boundaries by using unique products which symbol invisible boundaries. However, this effect does not exist among consumers with low privacy concerns.
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Government Support and Internationalization of Companies from Emerging Economies: Based on the Perspective of Trust-building
Shen Lu, Zhang Chuang, Zhang Xiao
Journal of Marketing Science    2023, 3 (3): 25-42.  
Abstract209)      PDF (10007KB)(663)       Save
Government support has been recognized as a main impetus behind the internationalization of emerging multinational enterprises ( hereafter EMNEs) , but conceptual views are inconclusive regarding government support's impacts on EMNEs, post-entry operations. This research explores whether and when home country government support enables EMNEs to obtain foreign partners’ trust in the host markets. To test hypotheses, this research constructed a dataset that comprises of primary survey data collected from senior Chinese managers working for Chinese multinational companies' overseas subsidiaries and archival data. The findings indicate that home country government support is conducive for EMNEs to obtaining their foreign partners' trust. The positive impact becomes stronger when EMNEs operate in host countries that have more advanced regulatory institutions. However, in host countries that have tight diplomatic relationship and intensive cultural communication with the home countries, the impact of home country government support becomes weaker. This research extends the research on the internationalization of EMNEs and uncovers how diplomatic relationship and cultural communication at the macro-level affect interorganizational relationship management at the micro-level.
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The Interactive Effect Between Anthropomorphic Strategy of Service Robot and Consumption Task Type: Perspective of Dual Trust
Huang Minxue, Lyu Linxiang, Mao Wenxuan
Journal of Marketing Science    2023, 3 (2): 115-136.  
Abstract749)      PDF (13642KB)(652)       Save
Empowered by new technologies such as artificial intelligence, service robots are increasing rapidly in diverse consumption markets. In fact, the interaction between service robots and consumers is a process of social exchange on the basis of trust. Anthropomorphism is one of the common strategies to increase consumers’ trust and acceptance in diverse service contexts ,but it may trigger some negative effects. This is because consumers have different expectations and needs for the anthropomorphism of service robots in different consumption contexts. Anthropomorphism can be divided into two types: anthropomorphism with human nature traits and with unique human traits, which provides a new idea for satisfying consumers’ diversified trust needs for service robots under different consumption situations. Based on three experiments, we find that under subjective service tasks, consumers will enhance their service satisfaction if the service robot is imbued with human nature traits ( vs. unique human traits) when it’s anthropomorphized externally, and this effect is mediated by emotional trust; however, under objective service tasks, consumers will enhance their service satisfaction if the service robot is imbued with unique human traits (vs. human nature traits) when it's anthropomorphized externally, and this effect is mediated by cognitive trust. The results provide specific guidance for the design of service robots and mainly enrich the literature on service robots and anthropomorphic marketing.
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The Effects of Consumers' Sense of Power on Preferences for Gift Promotion
Yao Qi, Li Yuemei, Wu Zhangjian
Journal of Marketing Science    2023, 3 (3): 141-157.  
Abstract663)      PDF (11650KB)(649)       Save
Gift promotion is one of the common ways for merchants to improve sales performances. Based on the Agentic-Communal Model of sense of power, this research investigates the impact mechanism and boundary conditions of the effects of consumers' sense of power on consumers' preferences for gift promotion. The research finds that consumers' sense of power affects consumers' preferences for the types of gift promotion, and consumers with high ( vs. low) sense of power prefer alternative (vs. complementary) gifts (Experiment 1) ; thinking style (holistic vs. analytic) mediates this effect (Experiment 2); whether or not there is a choice for gift plays a moderating role. Under the condition that gifts can be chosen, consumers with high and low sense of power both prefer alternative gifts ( Experiment 3 ) . The research conclusions not only enrich and expand the literature in the field of sense of power and promotion, but also have important reference value for enterprises to design gift promotion strategies in a targeted manner.
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Creating a Personal Brand-oriented Virtual Influencer: The Strategy of Emotional Practices
Xu Zhennan, Liu Xi , Liu Guilin
Journal of Marketing Science    2023, 3 (4): 123-143.  
Abstract584)      PDF (11716KB)(632)       Save
With the rapid development of digital technology, virtual influencers have become an important carriers of corporate marketing practices. However, existing research lacks exploration of the growth process of virtual influencers. This study proposes the concept of virtual influencers personal brand through an interpretative research of a core datasets of six virtual influencers under a leading industry company's Weibo accounts. From the perspective of corporate-led marketing practices, a process model for the personal branding of virtual influencers is established in this research. The model highlights the role of e-motional practices, centered around character positioning and self-narration, in establishing the personal brand of virtual influencers. It also elucidates the narrative mechanisms that integrate the human aspect and the technological aspect of virtual influencers ,and the role of identity recognition and intuitive image-building in shaping their influence. Based on this, the study points out the directions that corporates need to focus on the practice of branding virtual influencers.
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Review and Theoretical Development of Marketing Research in China(2005—2020) — Quantitative Analysis and International Comparison Based on Marketing Articles
Wang Rui, Fu Guoqun, Gao Xihan, Sun Yacheng
Journal of Marketing Science    2024, 4 (2): 1-23.  
Abstract345)      PDF (11616KB)(545)       Save
In recent years, China has proposed the construction of a unified national market and the establishment of a new development pattern focused on both domestic and international markets. In this context, the importance of marketing research has become increasingly prominent. Hence, conducting a comprehensive review of academic accomplishments and knowledge landscapes within the realm of marketing in China holds immense significance. It serves as a catalyst for advancing the establishment and growth of marketing disciplines, while also enabling a more effective utilization of academic insights to bolster local marketing practices in China. This paper conducts a literature review and quantitative analysis of marketing articles published in China's premier management journals from 2005 to 2020, focusing on depicting the multidimensional evolutionary trends of research areas, topics, methodologies, and data sources in the field of Chinese marketing. Through a comparative analysis with the development of international marketing research, it illustrates the distinctive features of marketing research in China.
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Too Capricious to be Mannered: How does Exposure to Whimsical Cuteness Products Affect Consumers’ Unethical Behavior
Fei Xianzheng, Li Ruoxi, Wang Haiyan
Journal of Marketing Science    2023, 3 (4): 79-101.  
Abstract403)      PDF (12510KB)(507)       Save
Based on priming effect, this research examined the influence of whimsically cute products as environmental cues on consumers' tendency to behave unethically. Four experiments found that consumers who were presented with whimsically cute products were more likely to act unethically in subsequent situations. This effect was mediated by capricious association. When the association is made explicit or cut off, the effect weakens or even disappears. This research contributes to the literatures on cuteness perception and consumers' unethical behavior and has important practical value for marketers.
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