@article{Cao Zhongpeng:12, author = {Cao Zhongpeng, Jin Chengwen, Gao Bo}, title = {The Effect of Indirect Customer-to-customer Interaction on Technology-based Self-service (TBSS) Quality}, publisher = {Journal of Marketing Science}, year = {2022}, journal = {Journal of Marketing Science}, volume = {2}, number = {1}, eid = {12}, numpages = {17}, pages = {12}, keywords = {words technology-based self-service; indirect customer-to-customer interaction; service quality; negative emotion; presences of other customers}, url = {http://www.jms.org.cn:8081/jms/EN/abstract/article_375.shtml}, doi = {} }