The Effect of Imitated Kinship between Customers and Employees on Customer Repurchase Intention: The Moderating Effects of Communication Style and Customer Perceived Betrayal
Li Qing, Wei Haiying, Yang Defeng, Ran yaxuan. The Effect of Imitated Kinship between Customers and Employees on Customer Repurchase Intention: The Moderating Effects of Communication Style and Customer Perceived Betrayal[J]. Journal of Marketing Science, 2016, 12(1): 89-106.