Consequences of Loyalty Program Benefits Type to Customer Loyalty and Customer Relationship behavior —Based on the Frequent Flyer Program in airline industry
Shi Haijiao, School of Management and Economics, Beijing Institute of Technology.
Ma Baolong, School of Management and Economics, Beijing Institute of Technology.
Wen Sisi, Business School, Nankai University.
Shi Haijiao, Ma Baolong, Wen Sisi. Consequences of Loyalty Program Benefits Type to Customer Loyalty and Customer Relationship behavior —Based on the Frequent Flyer Program in airline industry[J]. Journal of Marketing Science, 2015, 11(3): 104-119.