How Do Other Customers Promote the Customer's Service Experience in Shared Service Settings? An Empirical ResearchBased on Interpersonal Attraction Theory
Li Jianxin, Liu Wei, Liu Hongshen, He Hao
School of Economics and Management, Changsha University of Science and Technology.
Li Jianxin, Liu Wei, Liu Hongshen, He Hao. How Do Other Customers Promote the Customer's Service Experience in Shared Service Settings? An Empirical ResearchBased on Interpersonal Attraction Theory[J]. Journal of Marketing Science, 2015, 11(3): 71-86.