How do Robot Services in Different Scenarios Affect Consumer Satisfaction
—Based on the Comment Mining of China's First Fully Automated Robot Service Hotel
Yang Qiang, Wang Yudan, Yao Yingzhu, Li Shaobo
Yang Qiang, School of Business, Nanjing Audit University;
Wang Yudan, School of Business, Nanjing Audit University;
Yao Yingzhu, School of Management, Tianjin University of Technology;
Li Shaobo,School of Business, Southern University of Science and Technology
Yang Qiang, Wang Yudan, Yao Yingzhu, Li Shaobo. How do Robot Services in Different Scenarios Affect Consumer Satisfaction
—Based on the Comment Mining of China's First Fully Automated Robot Service Hotel[J]. Journal of Marketing Science, 2024, 4(4): 55-75.