Journal of Marketing Science ›› 2024, Vol. 4 ›› Issue (3): 37-55.

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The Impact of Sales Force Investment on Enterprise Digital Transformation—From a Resource Perspective

Zhang Caishi,Liu Yi   

  1. Zhang Caishi, Antai College of Economics and Management, Shanghai Jiao Tong University  Liu Yi,Antai College of Economics and Management, Shanghai Jiao Tong University
  • Online:2024-07-16 Published:2024-09-26

Abstract: Although digital transformation is usually associated with technology, it is fundamentally a marketing concept. However, the role of marketing departments in enterprise digital transformation has been rarely studied. Based on the data of Chinese Shanghai and Shenzhen A-share listed firms from 2011 to 2020, this study examines the mechanisms underlying the impact of sales force investment on enterprise digital transformation. The empirical study indicates that: firstly, there is an inverted U-shaped relationship between sales force investment and digital transformation; secondly, the process analysis of digital transformation indicates that the inverted U-shaped relationship between sales force investment and digital transformation will be weakened when the government digital attention is low, marketing absorptive capacity is high, financial flexibility is high; thirdly, the impact mechanism reveals that the relationship between sales force investment and digital transformation is partial mediated by corporate competition orientation and risk-taking level. This paper provides new insights for understanding the important role of marketing department in promoting the development of digital economy in the digital era. 

Key words: sales force investment, digital transformation, government digital attention, marketing absorptive capacity, financial flexibility