组织学习氛围与个人适应性倾向特质对一线员工顾客需求知识的影响

谢礼珊，彭家敏

Impact of Organizational Learning Climate and Employee Predispositions to Adapt on Frontline Employee’s Customer Need Knowledge (CNK)

Xie Lishan, Peng Jiamin

营销科学学报 . 2012, (3): 30 -44 .