服务导向和顾客价值共创对一线员工顾客需求知识的影响——互动导向的跨层次调节作用
谢礼珊,关新华,朱翊敏
The Effect of Service Orientation and Customer Value Co-Creation on Customer Need Knowledge: The Cross-Level Moderating Effect of Interaction Orientation
Xie Lishan, Guan Xinhua, Zhu Yimin
营销科学学报
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2015, (1): 85
-100
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