营销科学学报 ›› 2013, Vol. 9 ›› Issue (1): 90-104.

• 论文 • 上一篇    下一篇

渠道权力应用与满意:感知公平的作用

杜楠,张闯,高洁   

  1. 杜楠,东北财经大学工商管理学院博士研究生,E-mail: david549@163.com。
    张闯,东北财经大学工商管理学院市场营销系教授,E-mail: blackzhang317@163.com。
    高洁,中国邮政储蓄银行太原市分行,E-mail: gjkyzl@126.com。
  • 出版日期:2013-03-01 发布日期:2013-05-17

Exercise of Channel Power and Satisfaction: The Effect of Perceived Fairness

Du Nan, Zhang Chuang, Gao Jie   

  1. Du Nan, Dongbei University of Finance and Economics, School of Business Administration;
    Zhang Chuang, Dongbei University of Finance and Economics, School of Business Administration;
    Gao Jie, Post Savings Bank of China, Taiyuan Branch.
  • Online:2013-03-01 Published:2013-05-17

摘要:

本文将渠道权力应用引入渠道公平理论的研究中,应用调查数据实证检验了渠道权力应用对渠道公平(分配公平和程序公平)的影响,并进一步验证了渠道公平对渠道满意的影响。研究发现,强制性权力应用对分配公平和程序公平都没有显著的影响,而非强制性权力应用对分配公平和程序公平都有显著的正向影响;同时分配公平和程序公平对经济满意都有显著的正向影响关系,并完全中介了非强制性权力应用对经济满意的影响作用。此外,分配公平和程序公平对关系满意的影响并不显著,因为经济满意在二者之间也起到了完全中介作用。文章对研究结果进行了讨论,并给出了相应的管理建议,指出了未来的研究方向。

关键词: 渠道权力应用, 分配公平, 程序公平, 经济满意, 关系满意

Abstract:

This paper introduces exercise of channel power to channel fairness research, and based on survey data empirically tests the effects of exercise of channel power on channel fairness(distributive fairness and procedural fairness), as well as the effects of channel fairness on channel satisfaction. Findings show that exercise of coercive power has no significant effect on distributive fairness and procedural fairness, but exercise of noncoercive power has positive effect on distributive fairness and procedural fairness. Meanwhile, both distributive fairness and procedural fairness have positive effect on economic satisfaction, and also play total mediating role between noncoercive power and economic satisfaction. Furthermore, distributive fairness and procedural fairness have no significant effect on relational satisfaction, because economic satisfaction plays total mediating role between them. Finally, the paper discusses the research findings, gives corresponding managerial suggestions and points out the future research directions.

Key words: Exercise of Channel Power, Distributive Fairness, Procedural Fairness, Economic Satisfaction, Relational Satisfaction