营销科学学报 ›› 2022, Vol. 2 ›› Issue (1): 30-51.

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融合多维度线上特征的餐饮商户线下销售额分析

黄丹阳,郭雁茹,姜光耀,田昆   

  1. 黄丹阳,通信作者,中国人民大学统计学院副教授 E-mail:dyhuang89@126.com  郭雁茹,中国人民大学统计学院 E-mail:875596390@qq.com  姜光耀,北京大学数学科学学院 E-mail:guangyaojiang@pku.edu.cn  田昆,百行征信有限公司研究团队总负责人 E-mail;tiankun@baihangcredit.com
  • 出版日期:2022-01-16 发布日期:2022-01-16
  • 基金资助:
    本研究为中国人民大学科学研究基金(中央高校基本科 研业务费专项资金资助)项目(NO. 19XNB013)成果,特此致谢。

Offline Sales Analysis for Catering Merchants Combining Multi-dimensional Online Characteristics

Huang Danyang,Guo Yanru,Jiang Guangyao, Tian Kun   

  1. Huang Danyang,School of Statistics, Renmin University of China ;  Guo Yanru,School of Statistics, Renmin University of China ;  Jiang Guangyao,School of Mathematical Sciences, Peking University;  Tian Kun,Baihang Credit Co. , Ltd
  • Online:2022-01-16 Published:2022-01-16

摘要: 随着互联网技术的发展,网络口碑、用户的消费习惯以及商户的网上宣传都对商户的营业额产生了重要的影响。 本文旨在探讨餐饮商户的线上点评文本数据、商户与消费者之间的网络数据、商户宣传图片数据等多元化信息对商户销售额的影响。 研究表明,点评文本的主题因素、双模网络的商户中心性特征和用户中心性特征以及宣传图片平衡度特征等指标,均对商户销售额产生了显著影响。 在评论内容主题方面,商户的“流量”“综合”这两个评价主题因素对商户的销售额有显著正向影响。 对商户而言,其邻近商户在网络中影响力较大时,会对该商户的销售额有显著的削减作用,商户需要差异化定位自己的目标用户群体。 另外,提高商户的销售额需要吸引活跃度高且影响力大的用户群体。 在图片呈现方面,商户最好提供色彩平衡度比较高的照片来展示自己的立体形象,对称的图片给人的视觉舒适感更高,并且需要注重图片主体与背景的色彩搭配,这样有利于提高商户的销售额。 最后,本文根据模型结果对商户进行了细分,分析了每一类商户在不同类特征上的优劣势,并为餐饮商户的口碑营销经营推广提出了参考性意见。 

关键词:  , LDA主题模型, 双模网络, 图片特征, 销售额分析, 口碑营销

Abstract: With the development of internet technology, electronic word - of - mouth, consumers’ consumption habits and merchants’ online publicity have all brought important influences on the turnovers of merchants.  The purpose of this paper is to explore the roles of online review text data, network data between merchants and consumers, publicity picture data of merchant and other diversified information in influencing merchants' sales.  The research shows that the topic factors of comment text, the characteristics of merchant centrality and user centrality of two-mode network, and the publicity pictures' degree of balance all have significant effect on merchants' sales.  In terms of the topics of the comment content, two comment topics "volume" and " overall" have significantly positive impacts on the sales of the merchants. When neighboring merchants have great influences in the network, they will significantly reduce the sales of the merchants.  Thus, merchants need to differentiate user groups to expand their own unique users. In addition, it is necessary to attract active and influential user groups to increase the sales of merchants.  In the aspect of picture selection, merchants are recommended to provide pictures with high degree of color balance and pay attention to the color collocation of the picture's foreground and background.  Symmetric pictures make users feel comfortable and can boost the sales of merchants.  Finally, the paper subdivides the merchants according to the model  results and analyzes the advantages and disadvantages of each type of the merchants in different characteristics.  Suggestion is made on boosting offline sales according to different clusters of merchants.

Key words: LDA topic model ,  , two-mode network ,  , picture features ,  , sales analysis ,  , word-of-mouth marketing