营销科学学报 ›› 2019, Vol. 15 ›› Issue (4): 107-127.

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移动广告内容特征对消费者态度的影响 ——基于Meta分析

汪涛 ,吴得远 ,崔楠   

  1. 汪涛,武汉大学经济与管理学院教授,E-mail:wangtao@whu.edu.cn
    吴得远,通讯作者,武汉大学经济与管理学院硕士研究生,E-mail:wudeyuan2016@outlook.com
    崔楠,武汉大学经济与管理学院教授,E-mail:nancui@whu.edu.cn
  • 出版日期:2019-12-01 发布日期:2021-07-02
  • 通讯作者: 吴得远,通讯作者,武汉大学经济与管理学院硕士研究生,E-mail:wudeyuan2016@outlook.com。
  • 基金资助:
    本研究得到国家自然科学基金项目(71532011;71472141)的资助,特此致谢。

The Impact of Mobile Advertising on Consumers' Attitudes Based on Meta-Analysis

Wang Tao, Wu Deyuan, Cui Nan   

  1. Wang Tao,Economics and Management School, Wuhan University
    Wu Deyuan,Economics and Management School, Wuhan University
    Cui Nan,Economics and Management School, Wuhan University
  • Online:2019-12-01 Published:2021-07-02

摘要: 营销人员能够通过移动广告向消费者提供各式各样的信息服务,随着移动互联网的快速普及,移动广告的数量在各个国家呈指数型增长。移动广告的内容特征是移动广告研究领域中一个核心部分,其中广告的内容特征和消费者对移动广告态度之间的关系研究备受青睐,但是通过文献回顾发现研究结果存在比较大的差异。移动广告的内容特征包括四个维度,分别是可信性、娱乐性、信息性和干扰性。本文采用meta分析的方法,基于2004~2019年的60个独立实证研究样本,探索移动广告的内容特征对消费者态度的影响,并探究该影响的边界条件。Meta分析结构方程模型的结果表明,移动广告的信息性和娱乐性对消费者态度有显著的较强的正向影响,可信性有显著的较弱的正向影响,而干扰性有显著的较弱的负向影响。此外,本研究发现移动广告的内容特征与消费者态度之间的关系会受到广告类型、测量方式和国家文化的影响。具体来说,关于广告类型,相比于整体移动广告,SMS(short message service,短信服务)广告和LBA(location-based mobile advertising,基于位置的移动广告)会加强消费者对广告干扰性的感知,并且LBA还会提高消费者对广告可信性的感知。关于消费者态度的测量,研究发现,相比于对整体移动广告的态度,当消费者对移动广告的态度侧重于广告带来的价值时,广告内容干扰性的负向影响降低了。关于国家文化,相比于低不确定性规避,高不确定性规避文化能够提升移动广告的可信性与消费者态度之间的关系;阳刚性文化对移动广告的娱乐性和干扰性与消费者态度之间的关系有显著地倒“U”型调节作用,而对移动广告的信息性与消费者态度之间的关系有显著地“U”型调节作用。此外,研究发现时间没有任何调节作用。

关键词: 移动广告, 内容特征, 态度, 结构方程模型, meta分析

Abstract: Mobile advertising refers to advertising forms that send advertisements to mobile devices such as mobile phones and tablets through wireless communication networks to achieve promotional effects. Marketers can provide consumers with a variety of information services through mobile advertising. With the rapid spread of mobile Internet, the number of mobile advertising has grown exponentially in various countries. The content characteristics of mobile advertising is a core part of the field of mobile advertising research. The research on the relationship between the content characteristics of advertisements and consumers' attitudes towards mobile advertising is highly favored, but the research results are quite different. The content characteristics of mobile advertising include four dimensions containing credibility, entertainment, information and irritation. This paper uses the meta-analysis method to explore the impact of the content characteristics of mobile advertising on consumer attitudes based on 60 independent empirical research samples from 2004 to 2019 and explore the boundary conditions of the impact. The results of meta-analytical structural equation model show that the information and entertainment of mobile advertising has a significant positive impact on consumer attitudes, credibility has a significantly weaker positive impact, and the irritation has a significantly weaker negative impact. In addition, we found that the relationship between the content characteristics of mobile ads and consumer attitudes is influenced by the type of advertising, measurement methods and national culture. Specifically, regarding the type of advertising, SMS (short message service) advertising and LBA (location-based mobile advertising) will enhance consumer perception of irritation of advertising compared to overall mobile advertising, and LBA will also increase consumer perception ofcredibility of advertising. Regarding the measurement of consumer attitudes, the study found that, compared with the attitude towards overall mobile advertising, when consumers' attitudes towards mobile advertising focus on the value brought by advertisements, the negative impact of distracting advertising content is reduced. Regarding national culture, compared with low uncertainty avoidance, consumers in high uncertainty avoidance culture pay more attention to the credibility of mobile advertising; Masculinity has a significant "U" shape adjustment to the relationship between entertainment and irritation of mobile advertising and consumer attitudes, and it has a significant "U" shape adjustment effect on the relationship between the information of mobile advertising and consumer attitudes. In addition, this study also found that the time have no significant moderating effect on the relationship between mobile advertising content characteristics and consumer attitudes.

Key words: mobile advertising, content characteristics, attitude, structural equation model, meta-analysis