营销科学学报 ›› 2019, Vol. 15 ›› Issue (3): 78-93.

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成王败寇大不同——胜负感知对消费者风险偏好的影响

文贝西 ,张恩忠   

  1. 文贝西,中国人民大学商学院市场营销系博士,E-mail: bessiewen@163.com
    张恩忠,通讯作者,中国人民大学商学院市场营销系副教授,E-mail: ecchang@ruc.edu.cn
  • 出版日期:2019-09-01 发布日期:2021-06-29
  • 通讯作者: 张恩忠,通讯作者,中国人民大学商学院市场营销系副教授,E-mail: ecchang@ruc.edu.cn。
  • 基金资助:
    本研究为中国人民大学商学院2019年度联合培养博士生奖学金资助成果,特此感谢。

The effect of winning-losing perception on consumers’ risk preference

Wen Beixi, Chang En-Chung   

  1. Wen Beixi,School of Business, Renmin University of China
    Chang En-Chung,School of Business, Renmin University of China
  • Online:2019-09-01 Published:2021-06-29

摘要: 本研究探讨了胜负感知,即成功和失败的结果以及结果的接近程度,对消费者在后续不相关事件中的风险偏好水平的影响及内在机制。运用不同的胜负感知操控方法和风险偏好水平的测量方式,本研究通过五个实验发现当竞争的成败结果相对明朗时,大幅取胜会提高消费者的权力感进而导致其在后续的选择中更加冒险,明显的失利则会降低消费者权力感进而导致其在后续的行为选择中更加规避风险。而成败结果的接近程度则会调节胜负感知对消费者风险偏好水平的影响,当成败结果十分接近时,胜负感知对权力感的作用消失,因而削弱了原本所观察到的,在大胜与大败的情况下胜负感知对风险偏好水平的影响。本研究进一步丰富了胜负感知对消费者认知和行为影响的研究,也为商家如何利用线上线下竞技比赛的输赢结果开展营销活动提供了建议。

关键词: 胜负感知, 权力感, 风险偏好

Abstract: This research examines the effect of success and failure results on consumers’ risk preference. Using different manipulations of success and failure and different measurements of risk preference tendency, five experiments were conducted to demonstrate that a clear success increases consumers’ sense of power, which in turn raises their subsequent risk preference; a clear failure, however, decreases consumers’ sense of power, which in turn reduces their subsequent risk preference. Furthermore, a close result can moderate this effect; that is, the difference between narrow-winners and narrow-losers’ risk preference is weakened. This study further enriches the research about the impact of success or failure on individual’s behavior, and provides suggestions on how to use the results of online and offline competitions to carry out marketing activities.

Key words: winning-losing perception, risk preference, sense of power