营销科学学报 ›› 2019, Vol. 15 ›› Issue (2): 76-101.

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如何减弱规避群体对消费者品牌选择的负面影响——信息处理方式和自我肯定的作用#br#

李怡婷,谢宁慧,李清,杨德锋
  

  1. 李怡婷,暨南大学管理学院研究生, E-mail: liyiting_2017@163.com 谢宁慧,暨南大学管理学院博士研究生,E–mail: sherryxienh@gmail.com。
    李清,通讯作者,暨南大学深圳旅游学院讲师,E–mail: goodqingli@126.com。
    杨德峰,暨南大学管理学院市场学系主任、教授,博士生导师, E-mail: yangdefeng@163.com
  • 出版日期:2019-06-30 发布日期:2020-09-12
  • 基金资助:
    本研究得到国家自然科学基金项目(71472074;71802093;71602071;71872073)、2018年广东省高水平大学建设专项资金资助、中央高校基本科研业务费专项资金(19JNYH02)的资助。非常感谢评审专家、专业主编和主编对本文提出的宝贵意见和修改建议。

How to Attenuate the Negative Effect of Dissociative Groups on Consumers’ Brand Choice? The Effect of Information Processing Approach and Self-affirming#br#

 Li Yi–ting , Xie Ning–hui, Li Qing, Yang De–feng   

  1. Li Yi–ting,School of Management, Jinan University;
    Xie Ning–hui, School of Management, Jinan University;
    Li Qing,  Shenzhen Tourism College, Jinan University
    Yang De–feng, School of Management, Jinan University;
  • Online:2019-06-30 Published:2020-09-12

摘要: 消费者对不同的群体持有一定的刻板印象,如对规避群体往往有消极的刻板印象。企业无法控制品牌的购买者和使用者。如果目标消费者的规避群体购买和使用该品牌,他们是否会被这种情况所影响?基于刻板印象理论和双系统模型,本研究考察了信息处理方式对弱化规避群体负面影响的作用,并探讨了其中的中介和调节机制。研究通过5个实验检验假设:实验1验证了规避群体的负面效应;实验2a和2b发现规避群体负面效应的作用机制在于自我认同威胁;实验3通过操纵信息处理方式降低自我认同威胁,从而减弱了规避群体效应;实验4检验了自我肯定的调节作用。研究结果表明,启动分析式系统能有效地减弱消费者决策时对刻板印象的依赖,起到弱化规避群体效应的作用,自我认同威胁在这一过程中起到中介作用。当消费者具有自我肯定时,消费者不容易受到规避群体的负面影响。本研究丰富了规避群体和自我认同威胁的相关理论研究。

关键词: 规避群体, 刻板印象, 自我认同威胁, 自我肯定, 信息处理方式

Abstract: Consumers hold certain stereotypes toward different groups, such as negative stereotypes for dissociative groups. Enterprises are not able to control the identities and behaviors of the brand users. If people from target consumers’ dissociative groups purchase and use the brand, will the target consumers be influenced by the situation? Based on the theory of stereotype and dual-system process model, this research explores the role of information processing approach in weakening dissociative group effect, and also discusses the mediating and moderation mechanisms of the relationship. The research verifies the hypothesis through five experiments: Experiment 1 confirms the negative effects of dissociative groups; experiment 2a and 2b find that mechanism of dissociative group effect lies in self-identity threat; by manipulating participants’ information processing approach, experiment 3 tests its effect on self-identity threat, thus dissociative group effect. Experiment 4 tests the moderating effect of self-affirmation. The results show that when consumers are primed to process information in an analytic way, they are less likely to depend on stereotypes in decision-making, thus the effect of dissociative group is attenuated. Self-identity threat plays a mediating role in the relationship. When consumers are self-affirmed, they are not vulnerable to the negative effect of dissociative groups. This research enriches the theoretical researches on dissociative groups and self-identity threat.