营销科学学报 ›› 2018, Vol. 14 ›› Issue (3-4合辑): 115-135.

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品牌福泽百姓——品牌福祉的构念、维度及量表开发#br#

舒丽芳 ,卫海英 ,冉雅璇
  

  1. 舒丽芳,暨南大学管理学院博士生,E-mail: shu_lifang@126.com。
    卫海英,暨南大学管理学院教授,暨南大学企业发展研究所所长,E-mail: tweihy@126.com。
    冉雅璇,中南财经政法大学讲师,E-mail: ranyxuan@163.com。
  • 出版日期:2018-12-30 发布日期:2020-09-12
  • 基金资助:
    本研究得到国家自然科学基金项目(71772077,71802192,71372169),教育部人文社会科学青年项目(18YJC630137),中央高校基本科研业务费专项资金资助项目(15JNLH005)的资助。非常感谢评审专家和专业主编对本文提出的宝贵意见和修改建议。

Flourishing Customers from Brands: the Conceptualization and Scale Development of Brand Well-being

Shu Lifang, Wei Haiying, Ran Yaxuan   

  1. Shu Lifang, School of Management, Jinan University, Guangzhou 510632, China;
    Wei Haiying, School of Management, Jinan University, Guangzhou 510632, China; Institute of Enterprise Development, Jinan University, Guangzhou 510632, China;
    Ran Yaxuan,School of Business Administration, Zhongnan University of Economics and Law, Wuhan 430073, China
  • Online:2018-12-30 Published:2020-09-12

摘要: 品牌不仅应满足消费者的基本物质和情感需求,带来短暂的欢愉和快乐;更应传递国家精神和民族荣誉感,给予消费者积极、持久、崇高的幸福与价值,此即品牌福祉。本文首先通过深度访谈和文献梳理,提出品牌福祉包含个人福祉、社交福祉和国家福祉3个维度;其次,通过2次大型问卷调查,分别收集389份和390份有效样本进行探索性因子分析和验证性因子分析,得出品牌福祉量表的11个测项;最后,验证了品牌福祉对顾客口碑、品牌忠诚和生活满意度的预测效度与增益效度。本文融合了品牌理论和积极心理学理论,拓展了品牌价值的内涵边界,为优化品牌战略实践提供新的启示。

关键词: 品牌福祉, 量表开发, 因子分析

Abstract: Brand Well-being refers to brands not only satisfy customers’ basic functional and emotional need, bringing ephemeral pleasure, but also represents a national spirit and honor, bringing positive, lasting and noble happiness and value. By conducting four studies, the present research defines and verifies the concept and dimensions of brand well-being, develops its measurement scale as well. First, we build the concept of brand well-being through qualitative interviews and related research, suggesting brand well-being includes three dimensions: individual well-being, social well-being and national well-being. Second, through two big investigation samples, we collect 389 questionnaires for exploratory factor analysis and 390 questionnaires for confirmatory factor analysis, getting 11 items for brand well-being scale. Finally, we examine the scale’s predictive and incremental validity, showing that brand well-being is positively associated with word of mouth, brand loyalty and life satisfaction. We combine brand theory and positive psychology theory, expand the boundary of brand value, and provide new enlightenment for optimizing brand strategy practice.

Key words:  , brand well-being, scale development, factor analysis