营销科学学报

• 论文 • 上一篇    下一篇

虚拟代言人的结构失调程度对品牌态度的影响机制研究

张宁 ,李观飞   

  1. 张宁,深圳大学,管理学院/讲师,E-mail:zhangning8280@163.com
    李观飞,深圳大学,管理学院/硕士研究生,E-mail:Lgfaimini@163.com
  • 出版日期:2017-09-30 发布日期:2018-11-09
  • 基金资助:

    非常感谢两位匿名评审专家所提的宝贵修改意见和建议。本研究得到国家自然科学基金项目(71402100、717721277)的资助,特此致谢。

The Role of the Degree of Spokes-character’s Structural Imbalance on Brand Attitude

Zhang Ning?, Li Guanfei?   

  1. Zhang Ning, Management School, Shenzhen University
    Li Guanfei,Management School, Shenzhen University
  • Online:2017-09-30 Published:2018-11-09

摘要:

近年来,品牌虚拟代言人受到越来越多的企业和学术界的关注。但是,关于虚拟代言人的物理特征如何影响消费者的研究却很少。本文探究“头大身体小”虚拟代言人的结构失调程度对品牌态度的影响机制及其边界。实验一、实验二和实验三的结果表明,“头大身体小”虚拟代言人结构失调程度不仅能够对品牌态度产生直接影响,还能够通过虚拟代言人的可爱性和消费者的感官体验对品牌态度产生间接影响;产品卷入度对“头大身体小”虚拟代言人的结构失调 程度与品牌态度之间的关系具有调节作用,且虚拟代言人的可爱性和消费者的感官体验的连续中介效应受到产品卷入度与“头大身体小”虚拟代言人结构失调程度的交互作用影响;此外,实验四的结果表明“头大身体小”和“头小身体大”两种不同结构失调类型的虚拟代言人对品牌态度的影响不同。

关键词: 结构失调程度, 品牌态度, 可爱性, 感官体验, 产品卷入度

Abstract:

Recently, Enterprises and academia pay more attention to spokes-character. But little research has focused on the role of spokes-character’s physical characteristics on image characteristics. The paper revolved around the impact of the degree of imbalance structural of big-head-small-body spokes-character on brand attitude. To investigate the internal mechanism between the degree of imbalance structural of big-head-small-body spokes-character and brand attitude, we studied the inter-medium variables of likability and sensory experience. The results of study 1, study 2 and study 3 showed that the degree of imbalance structural of big-head-small-body spokes-character primarily influences brand attitude through likability, and sensory experience. The products involvement not only moderated the relationship between the degree of imbalance structural of big-head-small-body spokes-character and brand attitude, also moderated the relationship between the serial mediation of likability and sensory experience. Finally, study 4 probed into the differences between big-head-small-body spokes-character and small-head-big-body spoke-character on brand attitude.

Key words: the degree of structural imbalance, brand attitude, likability, sensory experience, product involvement