营销科学学报 ›› 2016, Vol. 12 ›› Issue (1): 18-37.

• 论文 • 上一篇    下一篇

微信红包,消费者抢还是不抢——基于参与动机与心理抗拒中介模型的解释

李东进,刘建新,马明龙,张成虎   

  1. 李东进,南开大学商学院市场营销系主任,教授,博士生导师,E-mail:djli1280@163.com。
    刘建新,通讯作者,南开大学商学院市场营销系博士研究生,西南大学经济管理学院讲师。E-mail:liujianxin2002@163.
    com。
    马明龙,南开大学商学院市场营销系博士研究生,E-mail: Minglongma@126.com。
    张成虎,南开大学商学院市场营销系博士研究生,E-mail: Zhangchenghu_jx@126.com。
  • 出版日期:2016-03-01 发布日期:2016-05-26
  • 基金资助:

    本文得到国家自然科学基金项目(71372099)和西南大学“中央高校青年基金项目(SWU1009030)”资助。本论文初稿曾在2015年中国营销科学年会(华东理工大学)上宣读,感谢点评专家的宝贵意见。同时,也非常感谢三位匿名评审专家所提的宝贵修改意见和建议。

Wechat Envelop, Do Consumers Grab or not—An Explanation Based on Mediating Role of Participation Motivation and Psychological Reactance

Li Dongjin, Liu Jianxin, Ma Minglong, Zhang Chenghu   

  1. Li Dongjin, Business School of Nankai University.
    Liu Jianxin, Business School of Nankai University; Econimics and Managemtn School of Southwest University.
    Ma Minglong, Business School of Nankai University.
    Zhang Chenghu, Business School of Nankai University.
  • Online:2016-03-01 Published:2016-05-26

摘要:

随着移动互联网络技术和移动金融支付方式的迅猛发展,近年来“微信红包”活动赢得了广泛的参与和巨大的成功。它的成功在于有效地唤醒了消费者的参与动机并有效地减弱了消费者?的心理抗拒。根据目标-途径理论和信息加工理论,当面对不同类型的“微信红包”信息(商业型vs.人际型)时,消费者会同时考虑作为行为目的的参与动机与作为行为自由的心理抗拒,并以不同的路径进行信息加工和调节聚焦,从而产生不同的参与意愿。通过四个实验,研究发现:(1)参与动机和心理抗拒会分别独立部分中介“微信红包”信息对消费者参与意愿的影响,并且均会受到自我建构的调节影响;(2)参与动机与心理抗拒也会共同中介“微信红包”信息对消费者参与意愿的影响,而且该共同中介过程也会受到自我建构的调节影响。该研究结论不仅揭开和解释了消费者参与“微信红包”活动的心理作用机制,而且也将对厂商开展“微信红包”活动赢得客户资源或竞争优势的营销操作和消费者的理性参与行为有重要的实践意义。

关键词: 微信红包, 参与动机, 心理抗拒, 自我建构, 参与意愿

Abstract:

With the rapid development of mobile internet technology and mobile financial payment, recetantly Wechat envelopment campaign won widespread participation and great success. Its success lied in effectively arousing consumers’ participation motivation and effectively attenuating their psychological reactance. According to the goal-path theory and messagement processing theory,Facing different Wechat envelopment information (Commericial vs.interpersonal),consumers will simultaneously take into account for participation motivation as action goal and psychological reactance as action freedom, and further process messagement and regulate focuse in different pathes, finally resulting in different participation willingness. Across four experiments, the study found that (1) participation motivation and psychological reactance individually mediated alone the influence of wechat envelopment information on consumers’ participation willingness, and furthermore the process was both moderated by self-construal; (2)They also jointly mediated their influence and so did by self-construal, and been also moderated by self-construal. The findings did not only uncover and explain the psychological mechanism of consumers’ participation in wechat envelopment, but also there were great managerial implication for business to operate successfully marketing campaigns concerned wechat envelopment to obtain consumer resource and competing advantage and for consumers to improve consumers’ participation behavior.

Key words: wechat envelop, participation motivation, psychological reactance, self-construal, participation willingness