营销科学学报 ›› 2015, Vol. 11 ›› Issue (3): 45-57.

• 论文 • 上一篇    下一篇

“理想型”和“责任型”消费者对企业捐赠战略偏好的研究

朱琳琳   

  1. 朱琳琳,复旦大学管理学院市场营销系博士研究生,Email:zhulinlin@fudan.edu.cn
  • 出版日期:2015-09-01 发布日期:2015-11-20

The Interaction Effect of Consumers’ Regulatory Focus and Donation Strategies in CSR

Zhu Linlin   

  1. School of Management, Fudan University
  • Online:2015-09-01 Published:2015-11-20

摘要:

随着消费者对企业道德越发关注,媒体慈善报道对企业声誉影响越来越大。本文主要研究企业相同预算,不同捐赠战略同消费者特质性聚焦导向对企业慈善行为评价的交互影响。本文数据来源于一个定性访谈和一个实验,采用t检验和spotlight等分析方法,最终证实企业捐赠不同捐赠战略同消费者特质聚焦导向之间的交互作用显著,综合对消费者评价和态度产生影响。消费者对于企业的高频低额和高额低频捐赠战略,前者感知为企业努力意愿更强,与促进聚焦导向匹配;后者感知为能力规模较强,与防御聚焦导向匹配。因此“理想型”导向消费者偏好企业高频率捐赠,对其评价更高,产品的购买意愿更强;“责任型”消费者相对偏好企业的高金额捐赠,对其产品的购买意愿更强。

关键词: 捐赠频率, 捐赠金额, 成就归因, 调节聚焦, 努力, 能力

Abstract:

Corporate donation strategies have big influence on corporates’ reputation. We study the differences between two kinds of donation strategies, high-frequent-low-amount donation and large-amount-less-frequent donation. We also consider how does the consumers’ different regulatory focus affect consumers’ attitude and purchase intention of the company’s brand and products. Based on goal commitment theory, achievement attribution theory and regulatory focus theory , using one qualitative and one experiment study and spotlight analysis method, we find out the subjective perception of the two donation strategies are different; the interaction effect between consumers regulatory focus and donation strategies is significant. Promotion focused consumers prefer frequent but low amount donation strategy and have higher purchase intention of their products, while prevention focused consumers like large amount but less frequent donation strategy better.

Key words: donation frequency, donation amount, achievement attribution, regulatory focus, efforts, ability