营销科学学报 ›› 2021, Vol. 1 ›› Issue (1): 114-126.

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数智时代营销战略理论重构的思考

魏江,杨洋,杨佳铭   

  1. 魏江,浙江大学管理学院院长、教授、博士生导师,E-mail:weijiang@zju.edu.cn
    杨洋,通讯作者,浙江大学公共管理学院特聘副研究员,E-mail:yangyang611@zju.edu.cn
    杨佳铭,浙江大学管理学院博士研究生,E-mail:yjmm717@163.com
  • 出版日期:2021-07-16 发布日期:2021-10-29
  • 基金资助:
    本研究得到国家自然科学基金重大项目“创新驱动创业的重大理论与实践问题研究”(72091310)课题四“创新驱动下平台企业主导的创业生态系统研究”(72091312)、国家自然科学基金重点项目“‘互联网+’嵌入企业协同创新生态系统研究:新范式与创新行为”(71732008)的资助。

Thoughts on the reconstruction of marketing strategy in the age of digital intelligence

Wei Jiang,Yang Yang,Yang Jia-ming   

  1. Wei Jiang,School of Management, Zhejiang University;
    Yang Yang,School of Public Affairs, Zhejiang University
    Yang Jia-ming,School of Management, Zhejiang University;
  • Online:2021-07-16 Published:2021-10-29

摘要: 数字化所带来的市场主体虚拟化、生产要素数字化、生产过程动态化、市场组织平台化,重构了传统组织内部个体与组织的关系逻辑、企业与市场的交易逻辑,由此颠覆了现实管理场景,使得企业组织内外关系特征、结构特征,以及组织生产和运行基本逻辑发生了根本性变化。营销战略的本质是回答如何以最佳方式解决产品生产方与需求方的交互关系以实现交互双方的价值实现,显然,数字技术方式正在颠覆交互的关系和方式,使得传统的4P和4C营销战略分析框架的效力大大减弱。基于此,本文提出了4I(Interaction、Interest、Interface、Iteration)框架来重构数智时代的营销战略体系。最后,本文给出未来营销战略研究的重点议题,并由此去思考营销战略学科发展的新方向。

关键词: 数智时代, 营销战略, 理论重构, 4I框架

Abstract: The digitalization has brought big changes to the economic society, namely, virtualization of market players, digitization of factors of production, dynamization of the production process and platformization of market organizations. These four features of digitalization have further reconstructed the real management world, resulting in disruptive changes of internal and external relationships between organizations, and the underlying logics of production and operation. The nature of marketing is to answer how to solve the interactive relationship between the supplier and the consumer in the best way to realize the value co-creation. Obviously, digital technology is disrupting the traditional interactive relationship, which greatly weakens the effectiveness of the 4P and 4C marketing matrix. Therefore, we are intended to put forward the 4I (Interaction, Interest, Interface, Iteration) framework to reconstruct the marketing matrix in the age of digital intelligence. Finally, we offer some future topics of marketing strategy research and the new development direction of the discipline.

Key words: the age of digital intelligence, marketing strategy, theoretical reconstruction, 4I framework