营销科学学报

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时间间隔与产品类型对评论效价极端性的交互影响

朱华伟 ,许姣姣 ,唐典华   

  1. 朱华伟,武汉大学经济与管理学院副教授,E-mail:zhuhuawei@whu.edu.cn
    许姣姣,武汉大学经济与管理学院硕士,E-mail:whuxujiaojiao@163.com
    唐典华,武汉大学经济与管理学院硕士,E-mail:ziegler_tang@163.com
  • 出版日期:2017-09-30 发布日期:2018-11-09
  • 基金资助:

     本研究得到国家自然科学基金项目(71672135)资助。

The Interacting Effect of Time Interval and Product Category on the Extreme of Review Valance

Zhu Huawei  Xu Jiaojiao  Tang Dianhua   

  1. Zhu Huawei,Economics and Management School of Wuhan University
    Xu Jiaojiao,Economics and Management School of Wuhan University
    Tang Dianhua,Economics and Management School of Wuhan University
  • Online:2017-09-30 Published:2018-11-09

摘要:

 研究基于情感—认知理论,探索了产品购买与评论之间时间间隔(长VS.短)与产品类型(享乐品VS.实用品)如何相互作用以影响评论效价极端性。文章通过网上数据和两个实验检验了时间间隔对不同类型产品的评论产生的作用以及其内在机制。结果表明,对于享乐型产品,时间间隔短(VS.长)可以提高评论者的态度确定性,进而提高评论效价的极端性;而对于实用型产品,时间间隔长(VS.短)可以提高评论者的态度确定性,进而提高评论效价的极端性。研究结论有助于深入理解评论的时间效应,并为在线商家提供了一个利用和维护在线产品评论的新视角,同时也有助于人们对极端言论行为的理解和掌控。

关键词:  , 时间间隔, 享乐品, 实用品, 评论效价极端性, 态度确定性

Abstract:

This paper is based on emotional-cognitive theory and examines how the temporal distance and the product type influence the extreme of review valance. In this study, products are classified into hedonic products and functional products, and we experimentally test whether the varying time intervals can moderate the effect of product type on the extreme of product reviews and its internal mechanisms. The results show that for hedonic products, the shorter(VS. longer) time interval can improve the level of reviewer's attitude certainty, thereby increasing the extreme of product reviews; and for functional products, the longer(VS. short) time interval can improve the level of reviewer’s attitude certainty, thereby increasing the extreme of product reviews The findings enhance our knowledge of how time influences product reviews,and provide a new prospective to validate online reviews for online retailing. Furthermore, it helps people to understand and control extreme reaction.

Key words:  time interval, hedonic products, utilitarian products, extreme of reviews valance, attitude certainty