营销科学学报 ›› 2016, Vol. 12 ›› Issue (2): 75-86.

• 论文 • 上一篇    下一篇

商标的大小写设计对消费者品牌感知的影响

许销冰,陈荣,刘文静   

  1. 许销冰,南开大学商学院讲师,E-mail:xuxb.12@sem.tsinghua.edu.cn。
    陈荣,清华大学经济管理学院副教授,博士生导师,E-mail:chenr@sem.tsinghua.edu.cn。
    刘文静,清华大学经济管理学院助理教授,E-mail:liuwenjing@sem.tsinghua.edu.cn。
  • 出版日期:2016-06-01 发布日期:2016-09-29
  • 基金资助:

    本研究受国家自然科学基金(71472104、71172011、71472105)及清华大学自主科研计划资助。感谢两位匿名评审专家对文章提出的宝贵的修改意见和建议。

The Impact of Uppercase vs. Lowercase Lettering Logos on Perception of the Brand

Xu Xiaobing, Chen Rong, Liu Wenjing   

  1. Xu Xiaobing, Business School, Nankai University.
    Chen Rong, School of Economics and Management, Tsinghua University.
    Liu Wenjing, School of Economics and Management, Tsinghua University.
  • Online:2016-06-01 Published:2016-09-29

摘要:

本文研究了商标中商标名称大小写对消费者品牌感知的影响。研究一中的两个子实验表明:消费者感知商标中小写品牌名称的品牌相对于大写的品牌缺乏权威性,但是感觉小写品牌名称的品牌具有更高的友好性。在前者的作用过程中,商标的感知强势发挥了中介作用,而商标的感知活力在后者的作用过程中起到了中介作用。研究二的实验结果表明产品(或服务)与商标之间存在一种匹配效应,即消费者感知具有权威性特征的产品(或服务)与大写商标更匹配,而友好性的产品(或服务)采用小写商标则更合适。研究三针对市场上真实商标的研究发现,高权威性的品牌倾向于采用大写商标,而高友好性的品牌更倾向于采用小写商标。

关键词: 商标, 大小写, 品牌名称, 品牌感知

Abstract:

This research investigates the influence of uppercase vs. lowercase lettering logos on perceptions of the brand. Study1 demonstrates that although logos with lower case lettering brand name have an unfavorable influence on brand authority perception, they have a favorable influence on perceived brand friendliness. The former influence is tied to the logo’s perceived potency, while the later influence is tied to its perceived activeness. Study2 demonstrates a fit effect between products (or services) characteristics and logo associations. Specifically, upper case lettering logos are perceived to be more appropriate for products (or services) with high authority, while logos with lower case lettering brand name are perceived to be more appropriate for products (or services) that should be close and friendly to people. In addition, the findings of Study3 reveals that brands with high authority incline towards upper case lettering logos, while brands with high friendly characteristics are more likely to adopt lower case lettering logos.

Key words: brand logo, upper case &, lower case, brand name, brand perception