营销科学学报 ›› 2011, Vol. 7 ›› Issue (3): 8-24.

• 论文 • 上一篇    下一篇

跨国公司“亲华”广告的双边效果:是皆大欢喜,还是顾此失彼?

冯文婷,吴贤均,彭泗清   

  1. 冯文婷,北京大学光华管理学院市场营销系博士生,E-mail :fengwenting@gsm.pku.edu.cn
    吴贤均,北京大学光华管理学院市场营销系本科生。
    彭泗清,北京大学光华管理学院市场营销系教授,E-mail :pengsq@gsm.pku.edu.cn
  • 出版日期:2011-09-01 发布日期:2013-11-01
  • 基金资助:

    感谢匿名评审专家提供的宝贵意见。本研究得到国家自然科学基金项目(70972013)的资助,特此致谢。

Bilateral Effects of Pro-China Ads of Multinational Brands: A Win-win or a Trade-off Situation?

Feng Wenting, Wu Xianjun, Peng Siqing   

  1. Guanghua School of Management, Peking University
  • Online:2011-09-01 Published:2013-11-01

摘要:

跨国品牌在中国本土投放的广告中,“亲华”广告越来越多。它们或者加入中国文化的元素,或者表达对中国本土消费者的尊敬,或者直接宣示对中国的好感。本研究试图考察这种 “亲华”广告的双边效果:一方面,中国消费者对这类广告如何反应;另一方面,跨国品牌来源国的消费者对这类广告又如何反应。我们从消费者品牌自我联结和品牌关系视角来探究中国消费者和来源国消费者对跨国品牌“亲华”广告的反应及背后的心理机制,并通过跨文化的实验研究来检验理论假设。来自中国和韩国的211名大学生参加了我们的实验研究,研究结果表明:与观看中性广告相比,当观看跨国品牌(如韩国三星)的“亲华”广告(如“三星爱中国”)时,中国消费者对该品牌的信任感、亲密感和积极行为意向会提高,而品牌来源国消费者(这里为韩国消费者)对该品牌的信任感、亲密感和积极行为意向会降低。不过,当同时呈现该跨国品牌的“亲华”广告与其他来源国的品牌(如松下)的“亲华”广告时,该品牌来源国消费者对该品牌的信任感和积极行为意向又会“恢复” 到较高水平,而这种变化在中国消费者身上没有出现。

关键词: &ldquo, 亲华&rdquo, 广告, 民族情感, 品牌关系, 自我品牌联结

Abstract:

Multinational brands sometimes tailor localized content in their ads, more and more ads target their emphasis on pro-China sentiment. They may either adopt traditional Chinese element, show respect to China or advocate favorable emotions directly. Our research aimed to examine the bilateral effects of these pro-China ads: How would Chinese consumers react to brands using such ads? And on the other side, what would be the reactions from domestic consumers who share the same origin with the brand? Based on consumer-brand connections and brand relationship perspective, we proposed consumers reactions and latent mechanism behind and tested our hypotheses through a set of cross-cultural experiments. The results showed that when a target brand adopts pro-China ads, Chinese consumers react with more positive attitudes and behavior intentions, while domestic consumers revealed lower level of trust, intimacy and behavior intentions. Moreover, competitors’ adoption of such ads would also affect Chinese and domestic consumers’ reactions. Specifically, when competitors are of different origin from target brand, domestic consumers attributed target brand’s adoption of pro-China ads to environmental factors such as competition. Compared with pure exposure of target brand’s pro-China ads, domestic consumers showed increase in trust and behavior intentions towards target brand.

Key words: Pro-China Ads, National Sentiment, Brand Relationship, Self Connections